SHIPPING GUIDELINES
Packaging Your Glove
- Place your glove in a sturdy box — padded envelopes are not recommended.
- Use packing paper or bubble wrap to protect the glove during transit.
- Do not ship in the glove’s display box alone, as it may get damaged.
Shipping to Us
- After placing your order, you’ll receive our shipping address and instructions.
- Customers are responsible for shipping their glove to our facility.
- We recommend using a trackable service (UPS, USPS Priority, FedEx, etc.) to ensure your glove arrives safely.
- Insurance is optional but encouraged for higher-value gloves.
Return Shipping
- Once your glove has been professionally broken in, we’ll carefully package it and ship it back to you.
- Return shipping is included in your service fee (or clearly noted at checkout if separate).
- You’ll receive a tracking number as soon as your glove is on its way back.
Turnaround Time
- Standard turnaround is 1-2 weeks from the day we receive your glove.
- Expedited service may be available during peak seasons (contact us for details).
- We take full responsibility for your glove once it is in our possession and until it is returned to you.
NOT HAPPY WITH OUR SERVICE?
At The Clubhouse, customer satisfaction is our top priority. If for any reason you are not satisfied with our services, please contact us immediately at [email protected].
Eligibility for Returns
- Requests must be made within 14 days of delivery.
- The glove must be returned in the same condition it was delivered back to you (game-ready and undamaged).
- Services that have already been performed are non-refundable; however, we will work with you to re-adjust or recondition your glove if you are not satisfied with the results.
- Gloves that have been used extensively after break-in are not eligible.
How to Start a Return:
- Contact our support team at [email protected] with your order number and reason for return.
- If approved, we will provide return instructions. Customers are responsible for return shipping costs.
- Once we receive and inspect the glove, we will process your refund (minus any applicable service or shipping fees).
Refunds:
- Approved refunds will be issued to the original payment method.
- Please allow 5–7 business days for the refund to appear on your account after processing.
- There will also be a 3% transaction fee removed off of all returns due to credit card processing fees that are not refunded back to us on all purchases.