NOT HAPPY WITH OUR SERVICE?
At The Clubhouse, customer satisfaction is our top priority. If for any reason you are not satisfied with our services, please contact us immediately at [email protected].
Eligibility for Returns
- Requests must be made within 14 days of delivery.
- The glove must be returned in the same condition it was delivered back to you (game-ready and undamaged).
- Services that have already been performed are non-refundable; however, we will work with you to re-adjust or recondition your glove if you are not satisfied with the results.
- Gloves that have been used extensively after break-in are not eligible.
How to Start a Return:
- Contact our support team at [email protected] with your order number and reason for return.
- If approved, we will provide return instructions. Customers are responsible for return shipping costs.
- Once we receive and inspect the glove, we will process your refund (minus any applicable service or shipping fees).
Refunds:
- There are no refunds with our services.
- Approved refunds will be issued to the original payment method.
- Please allow 5–7 business days for the refund to appear on your account after processing.
- There will also be a 3% transaction fee removed off of all returns due to credit card processing fees that are not refunded back to us on all purchases.